Please feel free to contact us with any questions about our products or services. Please check the frequently asked questions below. We will respond within 3 business days after receiving your inquiry. In addition to email, we also accept inquiries through our LINE official account, so if you would like to do so, please register as a friend at the bottom of the page and contact us.


frequently asked Questions

I purchased the product. When will it be shipped?

Orders placed before 11am on business days will be shipped the same day and arrive the next day (depending on region). Please note that there will be no shipping on store holidays. Delivery will be by Yamato Transport. Please change the delivery date and time from Kuroneko Members.

I want to go to the store, when is it open?

Please check the business calendar from this page .

Is there a parking lot?

There is no dedicated parking lot. If you are coming by car, please use the nearby coin parking.

Are you recruiting for jobs?

If the recruitment requirements are posted on the recruitment page , we are recruiting for a position. Please check the recruitment page .

Could you please issue a receipt?

You can download it on the purchase completion screen. You can also change the address as you wish. Even if you forget to download it on the purchase completion screen, don't worry, there will be a download link in the email notification sent from our store when the product is shipped. (*If you register as a member, you can also download past usage from My Page.)

Can I ask you questions about the workshop?

of course! First, please check the overview and frequently asked questions on the workshop page , and if you have any questions, please feel free to contact us using the form below or LINE official.

  • Click here to contact LINE official

    You can also register RUGMATAG's official LINE account as a friend using the "Add LINE friend" button below and contact us via LINE.

  • *If you register our official LINE account as a friend, we will send you information about workshops, products, and tufting.