Contact

inquiry

Please feel free to contact us with any questions about our products or services. Please check the frequently asked questions below. We will respond within 3 business days after receiving your inquiry. In addition to email, we also accept inquiries through our LINE official account, so if you would like to do so, please register as a friend at the bottom of the page and contact us.

Q&A

frequently asked Questions

I purchased the product. When will it be shipped?

Orders placed by 9:00 AM are eligible for same-day shipment.

Please note that no shipments are made on Thursdays; orders placed on that day will be shipped on the next business day or later.

Orders Not Eligible for Same-Day Shipment


after 9:00 AM


requested delivery date or time


manual review or correction due to incomplete or incorrect information

Please note that same-day shipment may not be possible depending on inventory availability or logistics congestion.

Delivery may take longer than expected depending on the destination area or traffic conditions, and next-day delivery after shipment cannot be guaranteed.

As a general rule, order cancellations or changes after placement are not accepted.

Please review your order details carefully before completing your purchase.

I want to go to the store, when is it open?

Please check the business calendar from this page .

Is there a parking lot?

There is no dedicated parking lot. If you are coming by car, please use the nearby coin parking.

Are you recruiting for jobs?

If the recruitment requirements are posted on the recruitment page , we are recruiting for a position. Please check the recruitment page .

Could you please issue a receipt?

You can download it on the purchase completion screen. You can also change the address as you wish. Even if you forget to download it on the purchase completion screen, don't worry, there will be a download link in the email notification sent from our store when the product is shipped. (*If you register as a member, you can also download past usage from My Page.)

Can I ask you questions about the workshop?

of course! First, please check the overview and frequently asked questions on the workshop page , and if you have any questions, please feel free to contact us using the form below or LINE official.

  • Click here to contact LINE official

    You can also register RUGMATAG's official LINE account as a friend using the "Add LINE friend" button below and contact us via LINE.

友だち追加
  • *If you register our official LINE account as a friend, we will send you information about workshops, products, and tufting.