タフティングガンの保証・修理について

About warranty and repair of tufting gun

We have summarized the warranties and repairs for tufting guns purchased from RUGMATAG.

Basic warranty

Warranty period : 90 days from the date of purchase

For natural breakdowns within the warranty period, maintenance is free once ( (The customer will be responsible for the round-trip shipping costs .) From the second time onwards, a fee will be charged.

In the case of an initial defect, we will replace the product at our expense.

*Depending on the nature of the failure, we may provide replacements. Please note that the response will vary depending on the situation of the gun malfunction.

*Depending on the nature of the failure, you may be charged a fee.

This warranty covers failures due to normal use, and does not cover failures due to disassembly by the customer or failures due to harsh use, even within the warranty period.

After 90 days, repairs will be charged.

In-store repair

The return shipping fee will be borne by the customer. (No shipping fee if you bring your own)

Maintenance fee ¥4000 (if repair is possible without parts replacement)

Additional repair fee

Scissors replacement ¥2,600

needle exchange ¥2600

trigger replacement ¥2600

Upper and lower rod replacement ¥2600

Main rod + base plate replacement ¥2600

Speed ​​adjustment switch replacement ¥2100

Handle ¥1000

Adapter ¥5500

Returns within 1 week to 10 days

*Prices vary depending on other parts that need to be replaced and work time. note that.

Repair at manufacturer

The return shipping fee will be borne by the customer. (No shipping fee if you bring your own)

If in-store repair is not possible, the product will need to be repaired by the manufacturer.

Basic fee ¥11,000

Returns within 1 to 2 months

Please contact us if you would like to rent a gun during the repair period.

How to request repair

Please fill out the information below and contact us via our official LINE account .

・Full name at time of purchase

・Registered email address

・Details of the problem

・Photo of the driving surface/surface

・Video showing the problem situation

・Type of yarn used (e.g. 2-strand acrylic yarn, etc.)

About harsh use

・Lack of maintenance

After use, be sure to remove hair and apply an appropriate amount of oil for maintenance.

Neglecting maintenance may cause malfunctions or breakdowns and will not be covered by the warranty.

Please refer to the blog below for maintenance methods.

How to maintain a tufting gun - Blog

・Adjustment by yourself

Malfunctions caused by adjusting the length of the bristles or replacing scissors by yourself are not covered by the warranty.

・Yarn used

Care should be taken when using craft yarn that is not made for tufting, as problems can easily occur.

Most of the tufting gun repair requests that come to our store are those that have been using commercially available craft yarn for a long time.

We have received many inquiries from customers, and when we tried it at our store, we found that it was difficult to cut or could not be pressed properly.

Care must be taken when using craft yarn, as this can lead to problems such as scissor blades spilling or the adjustment becoming loose.

If a problem occurs due to the use of thread other than those sold by RUGMATAG, repair or maintenance of the problem will not be covered by the warranty.

Please refer to the blog below for information on how to choose the right yarn for tufting.

How to choose the right yarn for tufting - blog

・Damage due to impact

Damage or distortion of parts due to dropping or hitting something is not covered by the warranty.

Precautions for use

·usage environment

If the yarn becomes tangled or clogged in the gears or other parts of the gun during use, please do not disassemble the gun yourself; instead, please contact us.

Since the guide hole of AK-1 is on the left side, by placing both the yarn and the part of the frame through which the yarn is passed on the left side, the yarn conductor will be smooth and tangles will be prevented.

・Overtuft

If you overlay the yarn that has already been hammered in, it may cause problems.

Please be careful as this will put a strain on the scissors.

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