Heshan (base fabric for tufting rugs)

In the unlikely event that the product you purchased is defective, we will exchange it for a new product within 30 days, so you can enjoy shopping with peace of mind. *For more details, click here

Within Japan, orders placed by noon on the same day will be shipped as much as possible on the same day. Orders placed by 12:00 will be shipped the same day and arrive the next day (varies depending on region). Delivery is generally by Yamato Transport. Please change the delivery date and time when ordering or via Kuroneko Members.

*If we are busy with orders, shipping may be delayed, but we will aim to ship within 3 business days.

*Delivery may be made by Sagawa Express.

*Order acceptance and shipping times are based on Japan time.

*For shipping to areas outside of Japan, you can choose a delivery carrier such as FedEx. You cannot specify a pick-up time.

If you have any questions or concerns about our products, please contact us via LINE or fill in the inquiry form and we will reply to you via email. Please feel free to contact us.

LINE is here

Contact form here

*If you add our official LINE account as a friend, we will send you information about workshops, products, and tufting.